Q. How do I subscribe?
A. Subscribing to The Australian Ballet is easy and we offer a range of season packages. You can find out more about our season package options here.
Subscribe online here – it’s simple. If you prefer, request a brochure which contains a booking form that you can mail back to us. Or subscribe via phone by calling our Customer Services Team on 1300 369 741.
A postage and handling fee of $5-12 applies to all season package bookings.
Q. How do I become a Super Subscriber?
A. If you are a returning subscriber, you can become a Super Subscriber by adding $100 to your season package. Enhance your experience with fee-free exchanges from specially held seats to allow for extra flexibility, two drink vouchers and a $25 merchandise voucher. To become a Super Subscriber, add the option online, ask to become a Super Subscriber over the phone when booking, or tick the option on your booking form.
Please note: if you are exchanging into a more expensive price reserve, an upgrade fee will still apply.
Q. Will I be getting the best available seating if I book my season package online?
A. By booking your season package online, you can select seats that suit your preferences by using our interactive seat maps. You can also check the view of the stage from different areas of the theatre.
Q. Do I need to pay a fee when purchasing season packages?
A. Some service fees apply when booking or exchanging tickets to performances by The Australian Ballet to cover the postage and/or handling costs associated with the transaction.
For season packages
$5 for online bookings
$5 for mail bookings
$12 for phone bookings
$3.50 per ticket for exchanges
For general ticket purchases, or additional tickets for subscribers
$7 for online and phone bookings
Merchandise is also subject to postage fees – please check online or with our Customer Services Team on 1300 369 741 to confirm postage costs on an item.
Please note: Our other selling agencies, including our venues, will charge different fees. Please check with the selling agency regarding their fees.
Q. How can I buy tickets?
A. After the general public on sale date, you can purchase single tickets online via our Tickets page or by phoning our Customer Services Team on 1300 369 741. You can also purchase tickets in person at the Sydney Opera House Box Office in Sydney or The Australian Ballet Box Office in Melbourne.
Please see below for single ticket on sale dates for our 2013 season:
Subscriber priority on sale Friday 25 January 2013
General public on sale Friday 1 February 2013
Subscriber priority on sale Friday 8 February 2013
General public on sale Friday 15 Febraury 2013
Single ticket prices are subject to change without notice.
Q. How do I buy extra tickets at my subscriber price?
A. Melbourne subscribers can purchase single tickets at the subscriber price from Friday 25 January 2013. To purchase tickets, visit australianballet.com.au, phone 1300 369 741 or come in to our Box Office on Level 4, The Primrose Potter Australian Ballet Centre.
Sydney subscribers can purchase single tickets at the subscriber price from Friday 8 February 2013. To purchase tickets, visit australianballet.com.au, phone 1300 369 741 or buy tickets in person at the Sydney Opera House Box Office.
Q. How do I get a season brochure?
A. If you are a current subscriber you will be sent a brochure as soon as our 2013 season is launched. If you are not a current subscriber but would like to receive a season brochure, you make a request online.
Q. Can I purchase a concession price ticket?
A. Yes, you can, you will just need to provide appropriate proof of entitlement. The Australian Ballet offers a range of concessions to make tickets accessible to a wide range of people. We offer concession discounts for Pensioners, Seniors, Child and Youth. Availability of concessions varies across cities and performances. More info available here.
Q. How do I exchange my tickets?
A. If you can’t make your scheduled performance, call us to arrange an exchange on 1300 369 741. Then post your tickets to our Customer Services Team who will facilitate your exchange from the best available seating, for a handling fee of $3.50 per ticket. Exchanges are only available for another performance of the same ballet in the same city and are subject to availability.
Subscribers in Melbourne can exchange season package tickets from Friday 25 January 2013.
Subscribers in Sydney can exchange season package tickets from Friday 8 February 2013.
After you have arranged your exchange with a member of our Customer Services Team, please post your tickets including a cheque or Visa/MasterCard details for the appropriate handling fee to:
The Australian Ballet
Customer Services Team
PO Box 838
South Melbourne Delivery Centre
Tickets must be received a minimum of five working days prior to the original performance booked.
Q. Am I able get a refund on tickets purchased?
A. Our tickets are non-refundable unless a performance is cancelled. If you are unable to use your season package tickets, consider exchanging it for another performance of the same ballet, pass your ticket on to a friend, or donate the ticket back to The Australian Ballet and a tax receipt will be issued for the value of the ticket price. This can be claimed as a charitable donation. Tickets purchased through ticketing agents and venue box offices are subject to the refund terms and conditions of those organisations.
Q. My tickets haven't arrived in the post yet - what should I do?
A. All 2013 season packages booked between September – November 2012 will be posted from December 2012. All 2013 season packages booked after this period will be sent approximately 2 weeks after the booking has been processed. All single ticket purchases are posted within 5 working days.
If you do not receive your tickets within these timeframes, please contact us.
If you have ordered a concession priced ticket in your season package and did not provide a copy of valid ID with your booking in 2011 or 2012, your tickets will be withheld from posting. Please ensure you send your concession details to us as soon as possible. See here for more information on our concessions.
Q. I have lost my tickets, what should I do?
A. Don’t worry — we have a record of your purchase. To find out how to arrange a lost ticket voucher call The Australian Ballet Customer Services Team on 1300 369 741.
If you purchased your tickets through a ticketing agent or venue box office, you will need to contact that organisation to confirm lost ticket procedures.
Q. Are my credit card details secure online?
A. Yes, your credit card details are secure. The Australian Ballet collects financial information to execute purchase and donation transactions. We share this information with credit card processing organisations to complete the transactions, but no credit card information is shared with any third parties or stored permanently on our web server.
Q. What are instalment payments?
A. Subscribers to The Australian Ballet are eligible to take an instalment payment option when booking season packages online or by mail. The total amount of your season package is then collected in two equal payments, half with the initial booking and half in the week beginning Monday 6 May 2013.
Q. What are your instalment payment terms?
A. Instalment payments cannot be made on telephone bookings. Instalments can be paid by credit card only — cheque, cash or money order cannot be accepted. Instalments are restricted to one credit card per booking. Customers using the credit card instalment option are asked to inform The Australian Ballet as soon as possible if their credit card details change. Instalments which cannot be collected on the due date will be charged an administrative recovery fee of $30 in addition to the second instalment amount.
Q. When subscribing I selected the pay in two instalments option. My credit details have now changed and I would like to let you know.
A. Please call our Customer Services Team on 1300 369 741 to update your details.
Q. The Australian Ballet’s season for this year has already started, can I still subscribe?
A. As long as there are still three ballets remaining in your city you can still purchase a Choose Your Own package. Follow these links for more information on Melbourne and Sydney Choose Your Own season packages.
Q. I can no longer attend all the ballets remaining in my season package, what can I do?
A. The Australian Ballet is unable to refund tickets once they have been issued. You may like to pass your season package ticket(s) on to a friend or family member, alternatively your ticket(s) can be donated back to The Australian Ballet and a tax receipt will be issued for the value of the ticket price. This can be claimed as a charitable donation.
If you know at the time of subscribing that you will be unable to attend all ballets in the season, you may be eligible for a Subscriber Holiday.
Q. I am not renewing this year. Is there anything I need to do?
A. Simply email email@example.com to let us know. We’ll then cancel your seats. Remember that you may also be eligible for a Subscriber Holiday. If you have been a Take Package subscriber with us for more than five consecutive years, have a year off without losing your great seats (only available one in six years).
Q. If I am renewing my season package, how can I access a better seat?
A. Take package subscribers are given the option to request a change or upgrade, when renewing online or by mail. Change requests are processed in order of receipt and are subject to seating availability, and won’t be confirmed until after the close of season package renewals. We will not release your original seats for sale until we confirm your new option with you.
Q. Can I organise additional Subscriber Benefits Cards for co-subscribers in my group?
A. Yes, you can. Please provide the name, address and email address of the members of your group on your booking form or when booking online. Your co-subscribers will be forwarded their Subscriber Benefits Card by mail
Q. Can I purchase a gift certificate?
A. Yes, Gift certificates can be purchased online at australianballet.com.au/giftcertificates or by calling our Customer Services Team on 1300 369 741. Gift certificates can be used to purchase tickets for our Melbourne and Sydney seasons, merchandise, season packages and education events. Only redeemable through The Australian Ballet Box Office at australianballet.com.au or on 1300 369 741.
Q. When do tickets go on sale to the General Public?
A. General public sales for our 2013 Melbourne season open on Friday 1 February 2013.
General public sales for our 2013 Sydney season open on Friday 15 February 2013.
Q. When can I pre-purchase parking and souvenir program vouchers?
A. Souvenir program and parking (Melbourne only) vouchers can be pre-ordered at a discounted rate at the time of booking your season package. Additional vouchers cannot be purchased once your season package has been processed. Lost vouchers cannot be replaced.
Q. How do I know when a ballet is suitable for my child?
A. We love it when children attend the ballet. We would generally advise that children be at least six years of age to attend most of our productions. More information is available on our website at australianballet.com.au/termsandconditions or feel free to call our Customer Services Team on 1300 369 741 when considering a particular ballet’s suitability for young children. More info available here.
Q. Who will be performing on the night I go to the ballet?
A. Nightly casting for each performance is published on our website approximately a week before opening night – just visit the What's on page. Cast sheets are also handed out to patrons free of charge at the beginning of each performance. (For environmental reasons, one cast sheet is printed for every two patrons). Casting is subject to change without notice, due to injury or illness.
Q. How long is this ballet? How many intervals are there?
A. Information on each ballet is available through our What's on pages. Details such as running times and intervals are not always known when tickets are first on sale, so check back at a later date if the information you are after is not available yet.
Q. What's coming up next year?
A. Learn more about our 2013 season.
Our Sydney and Melbourne seasons are announced in September of the year prior. Seasons in other cities and The Dancers Company regional tour details are released at various times throughout the year. Keep an eye on our website or sign up to Behind Ballet to stay up to date with the latest news.
Q. Do you allow the public to sit in on dress rehearsals?
A. The Australian Ballet opens some of its dress rehearsals to members of our 'Friends' organisations who are able to purchase tickets, otherwise dress rehearsals are not available to the general public.
Q. I need to sit in a specific area in the theatre, can you help?
A. Yes. When subscribing note your requirements in the comments field on your booking form or in the comments box when booking online.
Q. I am visiting the Sydney Opera House for the first time and would like to know about the venue.
A. Sure, more info is available here.
Q. I am visiting the Arts Centre Melbourne for the first time and would like to know about the venue.
A. Sure, more info is available here.
Q. I am visiting the Sydney Theatre for the first time and would like to know about the venue.
A. Sure, more info is available here.
Q. Where can I park when I come to a performance?
A. See the venue information above for full details on parking at each.
Q. What happens if I’m running late for the ballet?
A. For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks will vary with particular ballets and may not be until the first interval. Ticket refunds or exchanges are not available on the basis of late arrival. The Australian Ballet strongly recommends planning your journey to ensure you arrive at the venue well in advance of the scheduled performance commencement.
Q. Can I buy DVDs of The Australian Ballet’s performances?
A. We have a range of DVDs available of The Australian Ballet's performances. The full range can be viewed here and can be purchased online or by calling our Customer Services Team on 1300 369 741.
Q. Can I purchase or download images of The Australian Ballet?
A. We publish regular updates and image galleries of our productions on our website for all to enjoy. Due to copyright restrictions, we are unable to supply high resolution images to the public or allow our photos to be reproduced in any way. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs, and The Australian Ballet. For a selection of posters, cards and publications available for purchase please visit our The Australian Ballet Shop.
Q. What are the poster dimensions?
A. All our posters are 60 x 80 cm (A1) in size. They are dispatched in cardboard poster tubes to ensure safe delivery.
Q. What regional coding are the DVD's?
A. Graeme Murphy’s Swan Lake DVD and the Firebird and other legends with A Thousand Encores DVD are coded All Regions. All other DVDs from The Australian Ballet are coded for Region 4 - Australia, New Zealand, Pacific Islands, Central America, South America and the Caribbean.
Q. My merchandise order has not yet arrived?
A. We’d suggest checking with your local post office in the first instance or contact us if there is no sign of your goods.
Q. I am having trouble using your website, e.g. booking online, downloading a brochure, donating online or using our watch and listen page.
A. If you have any issues with any part of our website you can register a customer service issue online using our feedback form. Or if you need to talk to someone, call our Customer Services Team on 1300 369 741.
Q. I’m having some issues using the Watch and listen section online
A. Please make sure you Flash Player is up to date. Visit adobe.com for the latest flash player updates.
Q. I'm having trouble reading the text on your website. How can I view it at a larger size?
A. You can increase the size of The Australian Ballet's website in both Internet Explorer and Firefox by holding down the control key and typing the '+' key. You can decrease the size by holding down the control key and typing the '-' sign.
Q. I want to find out about the Education Program. What would be suitable for my child?
A. The Australian Ballet and The Dancers Company runs a range of Education events in the cities and regional centres we visit. Follow this link for full information on our annual Education program. Details such as suitable ages and experience levels will be included with each event. Our Education Program is launched in late January for each upcoming year. Sign up for an Education brochure to be sent information as soon as it is available.
Q. Do you run tours of The Primrose Potter Australian Ballet Centre?
A. Yes, tours of The Primrose Potter Australian Ballet Centre are scheduled for various times throughout the year when the company is in residence. Our Ballet Centre Tours are very popular and often book out well in advance. Tour dates are announced at the end of January each year. Sign up for an Education brochure to be sent information on tours as soon as it is available.
Q. How can I audition for The Australian Ballet?
A. Please forward your expression of interest to firstname.lastname@example.org and we will forward it to the appropriate members of staff.
Q. How can I contact The Australian Ballet School?
A. General enquiries can be made on (+61) 03 9669 2807 or email@example.com.
Q. I am interested in doing work experience at The Australia Ballet, who should I contact?
A. Visit our work experience page for more details.
Q. Can I become a ‘friend’ of The Australian Ballet?
A. Friends of The Australian Ballet have been formed in most capital cities in Australia and support The Australian Ballet by organising events, talks, rehearsal attendance and other activities which raise money to benefit the company.
More information on Friends of The Australian Ballet is available here