Q. How do I book a Season Package?
A. Booking a Season Package is easy and we offer a range to choose from. You can find out more about our Season Package options here.
A postage and handling fee of $5-12 applies to all Season Package bookings.
Q. Will I be getting the best available seating if I book my Season Package online?
A. By booking your Season Package online, you can select seats that suit your preferences by using our interactive seat maps. You can also check the view of the stage from different areas of the theatre.
Q. Do I need to pay a fee when purchasing Season Packages?
A. Some service fees apply when booking or exchanging tickets to performances by The Australian Ballet to cover the postage and/or handling costs associated with the transaction.
For Season Packages
$5 for online bookings
$5 for mail bookings
$12 for phone bookings
$3.50 per ticket for exchanges
For general ticket purchases, or additional tickets for Season Package holders
$7 for online and phone bookings
Merchandise is also subject to postage fees — please check online or with our Customer Services Team on 1300 369 741 to confirm postage costs on an item.
Please note: Our other selling agencies, including our venues, will charge different fees. Please check with the selling agency regarding their fees.
Q. How can I buy tickets?
A. After the general public on sale date/s, you can purchase single tickets online via our Tickets page or by phoning our Customer Services Team on 1300 369 741. You can also purchase tickets in person at the Sydney Opera House Box Office in Sydney, and in Melbourne at The Australian Ballet Box Office or the Arts Centre Melbourne Box Office.
2015 single tickets for our Melbourne and Sydney seasons go on sale in early 2015, except for Giselle, which is on sale now.
Single-ticket prices are subject to change without notice.
Q. How do I buy extra tickets at my Season Package holder price?
A. Melbourne Season Package holders can purchase single tickets to Giselle at the Season Package holder price from Monday 17 November 2014, and all other ballets from early 2015. To purchase tickets, visit australianballet.com.au, phone 1300 369 741 or come in to our Box Office on Level 4 of The Primrose Potter Australian Ballet Centre.
Sydney Season Package holders can purchase single tickets at the Season Package holder price from early 2015. To purchase tickets, visit australianballet.com.au, phone 1300 369 741 or go to the Sydney Opera House Box Office.
Q. How do I get a season brochure?
A. If you are a current Season Package holder you will be sent a brochure as soon as our 2015 season is launched. If you are not a current Season Package holder but would like to receive a season brochure, you can request one online.
Q. Can I purchase a concession price ticket?
A. Yes, you can, you will just need to provide appropriate proof of entitlement. Senior, Youth and full-time Student pricing is available for all Monday to Thursday performances and Season Packages, excluding opening nights, and all matinees in Melbourne. Pensioner and Child discounts are available for all shows. More info available here.
Q. How do I exchange my tickets?
A. If you can’t make your scheduled performance, call us to arrange an exchange on 1300 369 741, then post your tickets to our Customer Services Team, who will facilitate your exchange into the best available seating, for a handling fee of $3.50 per ticket. Exchanges are subject to availability.
Season Package holders in Melbourne can exchange Season Package tickets for Giselle from Monday 17 November 2014, and for all other ballets in early 2015.
Season Package holders in Sydney can exchange Season Package tickets in early 2015.
After you have arranged your exchange with a member of our Customer Services Team, please post your tickets, including a cheque or Visa/MasterCard details for the appropriate handling fee, to:
The Australian Ballet
Customer Services Team
PO Box 838
South Melbourne Delivery Centre
Tickets must be received a minimum of five working days prior to the original performance booked.
Q. Am I able get a refund on tickets purchased?
A. Our tickets are non-refundable unless a performance is cancelled. If you are unable to use your Season Package tickets, consider exchanging it for another performance, pass your ticket on to a friend, or donate the ticket back to The Australian Ballet and a tax receipt will be issued for the value of the ticket. This can be claimed as a charitable donation. Tickets purchased through ticketing agents and venue box offices are subject to the refund terms and conditions of those organisations.
Q. My tickets haven't arrived in the post yet — what should I do?
A. All 2015 Season Packages booked between September – November 2014 will be posted from December 2014. All 2015 Season Packages booked after this period will be sent approximately 2 weeks after the booking has been processed. All single ticket purchases are posted within 5 working days.
If you do not receive your tickets within these timeframes, please contact us.
If you have ordered a concession-priced ticket in your Season Package and did not provide a copy of valid ID with your booking, the posting of your tickets may be held up. Please ensure you send your concession details to us as soon as possible. See here for more information on our concessions.
Q. I have lost my tickets, what should I do?
A. Don’t worry — we have a record of your purchase. To find out how to arrange a lost ticket voucher call The Australian Ballet Customer Services Team on 1300 369 741.
If you purchased your tickets through a ticketing agent or venue box office, you will need to contact that organisation to confirm lost ticket procedures.
Q. Are my credit card details secure online?
A. Absolutely. The Australian Ballet collects financial information to execute purchase and donation transactions. We share this information with credit-card processing organisations to complete the transactions, but no credit card information is shared with any third parties or stored permanently on our web server.
Q. What are instalment payments?
A. Season Package holders are eligible to take an instalment payment option when booking Season Packages online or by mail. The total amount of your Season Package is then collected in four equal payments − first instalment charged on receipt of the booking; second instalment charged Thursday 15 January 2015; third instalment charged Wednesday 15 April 2015; and the fourth and final instalment charged Wednesday 15 July 2015.
Q. What are your instalment payment terms?
A. Instalment payments cannot be made on telephone bookings. Instalments can be paid by credit card only — cheque, cash or money order cannot be accepted. Instalments are restricted to one credit card per booking. Customers using the credit card instalment option are asked to inform The Australian Ballet as soon as possible if their credit card details change. Instalments which cannot be collected on the due date will be charged an administrative recovery fee of $30 in addition to the subsequent instalment amount.
Q. When booking a Season Package I selected the "pay in four instalments" option. My credit details have now changed and I would like to let you know.
A. Please call our Customer Services Team on 1300 369 741 to update your details.
Q. The Australian Ballet’s 2015 season has already started: can I still buy a Season Package?
A. Our 2015 season packages will close on 24 December 2014 — so if you'd like to purchase a 2015 Season Package, you'll have to do so before then.
Q. I can't attend all the ballets in my Season Package, what can I do?
A. The Australian Ballet is unable to refund tickets once they have been issued. You may like to pass your Season Package ticket(s) on to a friend or family member; alternatively your ticket(s) can be donated back to The Australian Ballet and a tax receipt will be issued for the value of the ticket price. This can be claimed as a charitable donation.
If you know at the time of booking your Season Package that you will be unable to attend all ballets in the season, you may be eligible for a Ballet Holiday.
Q. I am not renewing this year. Is there anything I need to do?
A. Simply email email@example.com to let us know. We’ll then cancel your seats. Remember that you may also be eligible for a Ballet Holiday. If you have been a Principal Season Package holder (formerly Set Series) with us for more than five consecutive years, have a year off without losing your great seats (only available once in six years).
Q. If I am renewing my Season Package, how can I access a better seat?
A. Principal Season Package holders are given the option to request a change or upgrade, when renewing online or by mail. Change requests are processed in order of receipt and are subject to seating availability, and won’t be confirmed until after the close of Season Package renewals. We will not release your original seats for sale until we confirm your new option with you.
Q. Can I organise benefits cards for additional Season Package holders in my group?
A. Yes, you can. Please provide the name, address and email address of the members of your group on your booking form or when booking online. Your additional Season Package holders will be forwarded their benefits card by mail.
Q. Can I purchase a gift certificate?
A. Yes, gift certificates can be purchased online at australianballet.com.au/giftcertificates or by calling our Customer Services Team on 1300 369 741. Gift certificates can be used to purchase tickets for our Melbourne and Sydney seasons, merchandise, Season Packages and special programs. They are only redeemable through The Australian Ballet Box Office at australianballet.com.au or on 1300 369 741.
Q. When do tickets go on sale to the general public?
A. Single tickets to our Sydney and Melbourne seasons go on sale in early 2015, except for Giselle, which is on sale now. Seasons in other cities and The Dancers Company regional tour details are released at various times throughout the year. Keep an eye on our website or sign up to our Behind Ballet email to stay up to date with the latest news.
Q. When can I pre-purchase parking and souvenir program vouchers?
A. Souvenir program and parking (Melbourne-only) vouchers can be pre-ordered at a discounted rate at the time of booking your Season Package. Additional vouchers cannot be purchased once your Season Package has been processed. Lost vouchers cannot be replaced.
Q. How do I know when a ballet is suitable for my child?
A. We love it when children attend the ballet. We would generally advise that children be at least six years of age to attend most of our productions. More information is available on our website at australianballet.com.au/termsandconditions, or feel free to call our Customer Services Team on 1300 369 741 for advice on a particular ballet’s suitability for young children. More info available here.
Q. Who will be performing on the night I go to the ballet?
A. Nightly casting for each performance is published on our website approximately a week before opening night — just visit the What's on page. Cast sheets are also handed out to patrons free of charge at the beginning of each performance. (For environmental reasons, one cast sheet is printed for every two patrons.) Casting is subject to change without notice, due to injury or illness.
Q. How long is this ballet? How many intervals are there?
A. Information on each ballet is available through our What's on pages. Details such as running times and intervals are not always known when tickets are first on sale, so check back at a later date if the information you are after is not available yet.
Q. What's coming up next year?
A. Learn more about our 2015 season.
Our Sydney and Melbourne seasons are announced in September of the year prior. Seasons in other cities and The Dancers Company regional tour details are released at various times throughout the year. Keep an eye on our website or sign up to Behind Ballet to stay up to date with the latest news.
Q. Do you allow the public to sit in on dress rehearsals?
A. The Australian Ballet opens some of its dress rehearsals to members of our 'Friends' organisations, who are able to purchase tickets; otherwise dress rehearsals are not available to the general public.
Q. I need to sit in a specific area in the theatre: can you help?
A. Yes. When booking your Season Package note your requirements in the comments field on your booking form or in the comments box when booking online.
Q. I am visiting the Sydney Opera House for the first time and would like to know about the venue.
A. Sure, more info is available here.
Q. I am visiting Arts Centre Melbourne for the first time and would like to know about the venue.
A. Sure, more info is available here.
Q. Where can I park when I come to a performance?
A. See the venue information above for full details on parking at each.
Q. What happens if I’m running late for the ballet?
A. For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks will vary with particular ballets and may not be until the first interval. Ticket refunds or exchanges are not available on the basis of late arrival. The Australian Ballet strongly recommends planning your journey to ensure you arrive at the venue well in advance of the ballet's start time. These vary, so don't forget to check your ticket!
Q. Can I buy DVDs of The Australian Ballet’s performances?
A. We have a range of DVDs available of our performances. The full range can be viewed here and purchased online or by calling our Customer Services Team on 1300 369 741.
Q. Can I purchase or download images of The Australian Ballet?
A. We publish regular image galleries of our productions on our website for all to enjoy. Due to copyright restrictions, we are unable to supply high resolution images to the public or allow our photos to be reproduced in any way. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs, and The Australian Ballet. For a selection of posters, cards and publications available for purchase please visit The Australian Ballet Shop.
Q. What regional coding are the DVDs?
A. Graeme Murphy’s Swan Lake DVD is coded All Regions. All other DVDs from The Australian Ballet are coded for Region 4 — Australia, New Zealand, Pacific Islands, Central America, South America and the Caribbean.
Q. My merchandise order has not yet arrived?
A. We’d suggest checking with your local post office in the first instance or contact us if there is no sign of your goods.
Q. I am having trouble using your website, e.g. booking online, downloading a brochure, donating online.
A. If you have any issues with any part of our website you can register a customer service issue online using our feedback form. Or if you need to talk to someone, call our Customer Services Team on 1300 369 741.
Q. I'm having trouble reading the text on your website. How can I view it at a larger size?
A. You can increase the size of The Australian Ballet's website in both Internet Explorer and Firefox by holding down the control key and typing the '+' key. You can decrease the size by holding down the control key and typing the '-' sign.
Q. I want to find out about your events. What would be suitable for my child?
A. The Australian Ballet runs a range of events in the cities and regional centres we visit. Here is full information on our special programs, talks and classes. Details such as suitable ages and experience levels will be included with each event. These events are launched in late January/early February for each upcoming year.
Q. How can I audition for The Australian Ballet?
A. Please forward your expression of interest to firstname.lastname@example.org and we will forward it to the appropriate members of staff.
Q. How can I contact The Australian Ballet School?
A. General enquiries can be made on (+61) 03 9669 2807, or email@example.com.
Q. I am interested in doing work experience at The Australian Ballet, whom should I contact?
A. Visit our work experience page for more details.
Q. Can I become a Friend of The Australian Ballet?
A. Friends of The Australian Ballet societies have been formed in most capital cities in Australia, and support The Australian Ballet by organising events, talks, rehearsal attendance and other activities which raise money to benefit the company.
More information on Friends of The Australian Ballet is available here