Flexible ticket exchanges
If you can't make your scheduled performance, call us to arrange an exchange on 1300 369 741. Then post your tickets to our Customer Services Team who will facilitate your exchange from the best available seating, for a handling fee of $3.50 per ticket. Exchanges are only available for other performances of the same ballet in the same city and are subject to availability.
2014 subscriber ticket exchanges are available from the following dates:
Wednesday 4 December 2013
All remaining ballets
Wednesday 12 February 2014
Wednesday 29 January 2014
After you have arranged your exchange with a member of our Customer Services Team, please post your tickets including a cheque or Visa/MasterCard details for the appropriate handling fee to:
The Australian Ballet
Customer Services Team
PO Box 838
South Melbourne Delivery Centre VIC 3205
Tickets must be received a minimum of five working days prior to the original performance booked.
In person in MELBOURNE:
Tickets may be exchanged in person at The Australian Ballet Box Office for a handling fee of $3.50 per ticket and must be carried out no later than 48 hours prior to the ticketed performance. Please note: Arts Centre Melbourne are no longer processing exchanges on our behalf.
In person in SYDNEY:
Tickets may be exchanged in person at the Sydney Opera House Box Office for a handling fee of $5.00 per ticket and must be carried out no later than 48 hours prior to the ticketed performance.
In all instances, original tickets must be returned in order to facilitate an exchange. Lost tickets cannot be exchanged. Exchanges cannot be carried out once a performance has occurred. Tickets purchased through third party ticketing agencies (including venue Box Offices) cannot be exchanged. Fees are subject to change without notice.
Exchanges free to Super Subscribers