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FAQs

Season Packages and single tickets

Production information

Venue information

Merchandise information

Website information

Other information

 

Season Packages and single tickets

Q. When are single tickets to the 2015 season on sale?
A. Giselle and Graeme Murphy's Swan Lake tickets are currently on sale. The other productions are on sale from 9am (AEST) Friday, 6 February 2015.

Q. How can I buy tickets?
A. Tickets can be purchased online via our tickets page and in person at The Australian Ballet Box Office.  Tickets can also be purchased in person at each of our venues' Box Offices for performances at that venue.  All telephone enquiries can be direct to our Customer Services team on 1300 369 741.

Tickets can be purchased through The Australian Ballet and via our partner ticketing agencies for performances at venues nationally:

  • Sydney Opera House - 1300 369 741
  • Arts Centre Melbourne - 1300 369 741
  • Capitol Theatre, Sydney - 1300 558 878
  • Adelaide Festival Centre - 131 246
  • Canberra Theatre Centre - (02) 6275 2700
  • Crown Perth - 132 849

Seasons in other cities and The Dancers Company regional tour details are released at various times throughout the year. Keep an eye on our website or sign up to our Behind Ballet email to stay up to date with the latest news.

Q. Do I need to pay a fee when purchasing tickets?
A. Transaction fees apply to most ticket purchases and events.  Transaction fees cover the cost of service and delivery and will only be charged once per order, regardless of how many tickets you buy.  You will always be notified of applicable fees prior to the completion of your order.

Transaction fees vary based on how you purchase your ticket.  A fee of $5.00 applies to most purchases through The Australian Ballet's website or $7.00 if purchasing over the phone.  Different fees apply through our partner ticketing agencies.

Q. I have already paid a transaction fee on another booking - why am I being charged again?
A. If you are enhancing your experience by purchasing a ticket to one of our special events, talks or classes directly through The Australian Ballet we will not charge you an additional transaction fee.  Similarly, if you are simply adding more tickets to the same event we will not charge you a further fee over the phone or in person.

Q. How do I exchange a ticket?
A. Season Package holders may exchange their tickets to all Mainstage productions.  Exchanges cannot be guaranteed for other ticket purchases, though we will endeavour to accomodate special requests and personal circumstances.

 Exchanges must be finalised at least 5 days prior to the performance originally booked and are always subject to availability.  Exchange fees and upgrade costs may apply.  All exchange enquiries can be directed to 1300 369 741.

Performance information

Q. How do I know when a ballet is suitable for my child?
A. Our ballets are family-friendly and we encourage you to take advantage of our child (17 years and under) and youth (26 years and under) prices.  We recommend taking children to see Sir Frederick Ashton’s The Dream: An enchanting afternoon for families, to transport the whole family to magical woodlands of fairies and hilarious sprites.

Our Once Upon a Time programs have been especially designed for Children aged 4+ . These programs are a 60 minute version or the full production and are narrated by a central character.

Cinderella in Melbourne is everyone's favourite fairytale with a twist and is perfect for all ages.  The Sleeping Beauty will make for the most magical ballet experience for children and families, bring David McAllister's lavish reimagining of one of the world's most loved fairytales to life with beautiful and colourful costumes and a story we all know and love.



Q. Who will be performing on the night I go to the ballet?
A. Nightly casting for each performance is published on our website approximately a week before opening night — just visit the What's on page. Cast sheets are also handed out to patrons free of charge at the beginning of each performance. (For environmental reasons, one cast sheet is printed for every two patrons.) Casting is subject to change without notice, due to injury or illness.

Q. How long is this ballet? How many intervals are there?
A. Information on each ballet is available through our What's on pages. Details such as running times and intervals are not always known when tickets are first on sale, so check back at a later date if the information you are after is not available yet.

Q. What's coming up in 2016?
A. Our 2016 season will be announced later in the year. Seasons in other cities and The Dancers Company regional tour details are released at various times throughout the year. Keep an eye on our website or sign up to Behind Ballet to stay up to date with the latest news.

Q. Do you allow the public to sit in on dress rehearsals?
A. The Australian Ballet opens some of its dress rehearsals to members of our 'Friends' organisations, who are able to purchase tickets; otherwise dress rehearsals are not available to the general public.
 

Venue information

Q. I need to sit in a specific area in the theatre: can you help?
A. Yes. When booking your Season Package, note your requirements in the comments field on your booking form or in the comments box when booking online. When purchasing single tickets, let the box office staff know.

Q. I am visiting the Sydney Opera House for the first time and would like to know about the venue.
A. Sure, more info is available here.

Q. I am visiting Arts Centre Melbourne for the first time and would like to know about the venue.
A. Sure, more info is available here.

Q. Where can I park when I come to a performance?
A. See the venue information above for full details on parking at each.

Q. What happens if I’m running late for the ballet?
A. For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks will vary with particular ballets and may not be until the first interval. Ticket refunds or exchanges are not available on the basis of late arrival. The Australian Ballet strongly recommends planning your journey to ensure you arrive at the venue well in advance of the ballet's start time. These vary, so don't forget to check your ticket!
 

Merchandise information

Q. Can I buy DVDs of The Australian Ballet’s performances?
A. We have a range of DVDs available of our performances. The current range can be viewed here and purchased online or by calling our Customer Services Team on 1300 369 741.

Q. What regional coding are the DVDs?
A. Graeme Murphy’s Swan Lake and The Nutcracker DVDs are coded All Regions. All other DVDs from The Australian Ballet are coded for Region 4 — Australia, New Zealand, Pacific Islands, Central America, South America and the Caribbean.

Q. Can I purchase or download images of The Australian Ballet?
A. We publish regular image galleries of our productions on our website for all to enjoy. Due to copyright restrictions, we are unable to supply high resolution images to the public or allow our photos to be reproduced in any way. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs, and The Australian Ballet. For a selection of posters, cards and publications available for purchase please visit The Australian Ballet Shop.

Q. My merchandise order has not yet arrived?
A. We’d suggest checking with your local post office in the first instance or contact us if there is no sign of your goods.
 

Website information

Q. I am having trouble using your website e.g. booking online, downloading a brochure, donating online.
A. If you have any issues with any part of our website you can register a customer service issue online using our feedback form. Or if you need to talk to someone, call our Customer Services Team on 1300 369 741.

Q. I'm having trouble reading the text on your website. How can I view it at a larger size?
A. You can increase the size of The Australian Ballet's website in both Internet Explorer and Firefox by holding down the control key and typing the '+' key. You can decrease the size by holding down the control key and typing the '-' sign.
 

Other information

Q. I want to find out about your other programs. What would be suitable for my child?
A. The Australian Ballet runs a range of events in the cities and regional centres we visit. Here is our current selection of special events, talks and classes. Details such as suitable ages and experience levels will be included with each event. The full program of events is launched in late January/early February for each upcoming year.

Q. How can I audition for The Australian Ballet?
A. Please forward your expression of interest to customerservices@australianballet.com.au and we will forward it to the appropriate members of staff.

Q. How can I contact The Australian Ballet School?
A. General enquiries can be made on (+61) 03 9669 2807, or ask@australianballetschool.com.au.

Q. I am interested in doing work experience at The Australian Ballet, whom should I contact?
A. Visit our work experience page for more details.

Q. Can I become a Friend of The Australian Ballet?
A. Friends of The Australian Ballet societies have been formed in most capital cities in Australia, and support The Australian Ballet by organising events, talks, rehearsal attendance and other activities which raise money to benefit the company.
More information is available here.

 

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