Q. When are casual tickets to the 2016 season on sale?
A. Vitesse casual tickets are on sale from 9am (AEST) Thursday 12 November 2015. All remaining performances will go on sale in early 2016.
Q. How can I buy tickets?
A. Tickets can be purchased online via our tickets page. Tickets can be purchased in person at The Australian Ballet Box Office or at each of our venues' Box Offices. All telephone enquiries can be direct to our Customer Services team on 1300 369 741.
Tickets can be purchased through The Australian Ballet and via our partner ticketing agencies for performances at venues nationally:
- Sydney Opera House - 1300 369 741
- Arts Centre Melbourne - 1300 369 741
- Adelaide Festival Centre - 131 246
The Dancers Company regional tour details are released at various times throughout the year. Keep an eye on our website or sign up to our fortnightly Behind Ballet e-newsletter to stay up to date with the latest news.
Q. Do I need to pay a fee when purchasing tickets?
A. Transaction fees apply to most ticket purchases and events. Transaction fees cover the cost of service and delivery and will only be charged once per order, regardless of how many tickets you buy. You will always be notified of applicable fees prior to the completion of your order.
Transaction fees vary based on how you purchase your ticket. A fee of $5.00 applies to most purchases through The Australian Ballet's website or $7.00 if purchasing over the phone. Different fees apply through our partner ticketing agencies.
Q. I have already paid a transaction fee on another booking - why am I being charged again?
A. If you are enhancing your experience by purchasing a ticket to one of our special events, talks or classes directly through The Australian Ballet we will not charge you an additional transaction fee. Similarly, if you are simply adding more tickets to the same event we will not charge you a further fee over the phone or in person.
Q. How do I exchange a ticket?
A. Season Package holders may exchange their tickets to all mainstage productions. Exchanges cannot be guaranteed for other ticket purchases, though we will endeavour to accomodate special requests and personal circumstances.
Exchanges must be finalised at least 5 days prior to the performance originally booked and are always subject to availability. Exchange fees and upgrade costs may apply. All exchange enquiries can be directed to 1300 369 741.
Q. How do I know if a ballet is suitable for my child?
A. Our ballets are family-friendly and we encourage you to take advantage of our child (17 years and under) and youth (26 years and under) ticket prices.
Our Once Upon a Time programs are especially designed for Children ages 4+ . These programs are a 60 minute version of the full production and are narrated by a central character.
Q. Who will be performing on the night I go to the ballet?
A. Nightly casting for each performance is published on our website approximately a week before opening night — just visit the What's on page. Cast sheets are also handed out to patrons free of charge at the beginning of each performance. (For environmental reasons, one cast sheet is printed for every two patrons.) Casting is subject to change without notice, due to injury or illness.
Q. How long is this ballet? How many intervals are there?
A. Information on each ballet is available through our What's on pages. Details such as running times and intervals are not always known when tickets are first on sale, so check back at a later date if the information you are after is not available yet.
Q. Do you allow the public to sit in on dress rehearsals?
A. The Australian Ballet opens some of its dress rehearsals to members of our 'Friends' organisations, who are able to purchase tickets; otherwise dress rehearsals are not available to the general public.
Q. I need to sit in a specific area in the theatre: can you help?
A. Yes. When booking your Season Package, note your requirements in the comments field on your booking form or in the comments box when booking online. When purchasing single tickets, let the box office staff know.
Q. I am visiting the Sydney Opera House for the first time and would like to know about the venue.
A. Venue information is available here.
Q. I am visiting Arts Centre Melbourne for the first time and would like to know about the venue.
A. Venue information is available here.
Q. Where can I park when I come to a performance?
A. See the venue information above for full details on parking at each venue.
Q. What happens if I’m running late for the ballet?
A. For the comfort and convenience of all patrons, latecomers can only be admitted into the auditorium at a suitable break in the performance. Suitable breaks will vary with particular ballets and may not be until the first interval. Ticket refunds or exchanges are not available on the basis of late arrival. The Australian Ballet strongly recommends planning your journey to ensure you arrive at the venue well in advance of the ballet's start time. These vary, so don't forget to check your ticket!
Q. Can I buy DVDs of The Australian Ballet’s performances?
A. We have a range of DVDs available of selected performances. The current range can be viewed here and purchased online or by calling our Customer Services Team on 1300 369 741.
Q. What regional coding are the DVDs?
A. Graeme Murphy’s Swan Lake and The Nutcracker DVDs are coded All Regions. All other DVDs from The Australian Ballet are coded for Region 4 — Australia, New Zealand, Pacific Islands, Central America, South America and the Caribbean.
Q. Can I purchase or download images of The Australian Ballet?
A. We publish regular image galleries of our productions on our website for all to enjoy. Due to copyright restrictions, we are unable to supply high resolution images to the public or allow our photos to be reproduced in any way. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs, and The Australian Ballet. For a selection of posters, cards and publications available for purchase please visit The Australian Ballet Shop.
Q. My merchandise order has not yet arrived?
A. We’d suggest checking with your local post office in the first instance or contact us if there is no sign of your goods.
Q. I am having trouble using your website e.g. booking online, downloading a brochure, donating online.
A. If you have any issues with any part of our website you can register a customer service issue online using our feedback form. Or if you need to talk to someone, call our Customer Services Team on 1300 369 741.
Q. I'm having trouble reading the text on your website. How can I view it at a larger size?
A. You can increase the size of The Australian Ballet's website in both Internet Explorer and Firefox by holding down the control key and typing the '+' key. You can decrease the size by holding down the control key and typing the '-' sign.
Q. I want to find out about your other programs. What would be suitable for my child?
A. The Australian Ballet runs a range of events in the cities and regional centres we visit. Here is our current selection of special events, talks and classes. Details such as suitable ages and experience levels will be included with each event. The full program of events is launched in early February for each upcoming year.
Q. How can I audition for The Australian Ballet?
A. Please forward your expression of interest to firstname.lastname@example.org and we will forward it to the appropriate members of staff.
Q. How can I contact The Australian Ballet School?
A. General enquiries can be made on (+61) 03 9669 2807 or email@example.com.
Q. I am interested in doing work experience at The Australian Ballet, whom should I contact?
A. Visit our work experience page for more details.
Q. Can I become a Friend of The Australian Ballet?
A. Friends of The Australian Ballet societies have been formed in most capital cities in Australia, and support The Australian Ballet by organising events, talks, rehearsal attendance and other activities which raise money to benefit the company. More information is available here.